Contact

  • Business Name: VELTRO
  • Email Address: contact@veltrowomen.com
  • Business Address: 30 N Gould St Ste R, Sheridan, WY 82801, United States
  • Business Registration Number: 98-1960998

Send us an email

You can reach us any time by email contact@veltrowomen.com

We answer every email within 24 hours, Monday through Friday.

Have a question? We've got answers

Can't find your answer? Email us at contact@veltrowomen.com

Shipping & returns

Your order ships within 24 to 48 hours. After that, allow 7 to 10 business days for delivery.
No — shipping is completely free on every order.
As soon as it ships, you'll get a tracking number by email. You can track your package any time on our tracking page: veltrowomen.com/apps/parcelpanel
Returns and exchanges are completely free. If there's any problem with your order, contact us at contact@veltrowomen.com and we'll take care of it.
There are no customs fees to expect on deliveries within the United States. The price you see is the final price, no surprises.
First check your package status on our tracking page. If it's still delayed, email us at contact@veltrowomen.com and we'll sort it out.

Ordering

Email us as soon as you can at contact@veltrowomen.com. If the order hasn't shipped yet, we'll cancel it and refund you.
Get in touch quickly at contact@veltrowomen.com with your order number. As long as the package hasn't shipped, we can update your address.
Check your spam folder first. If it's still not there, email us at contact@veltrowomen.com and we'll resend your confirmation.

Payment

We accept credit and debit cards, PayPal and Apple Pay — all secured at checkout.
Yes. A receipt is generated automatically and emailed to you once your order is confirmed.
Absolutely. All payments are processed through secure, encrypted systems. Your card details are never stored on our site.
Yes. Your personal information is handled confidentially and is never sold to third parties.
You're charged at the moment your order is confirmed.
All our prices are shown and charged in US dollars (USD).
Check your payment details and your card limit, then try again. You can also use another payment method (PayPal, Apple Pay). If the problem continues, contact us at contact@veltrowomen.com.

Service & guarantees

For any question, email us at contact@veltrowomen.com. We'll get back to you as quickly as we can.
Email us at contact@veltrowomen.com and describe the issue (with photos if you can). We'll find a solution quickly: exchange or refund.
You get a 30-day money-back guarantee. If you're not completely happy, contact us and we'll refund you. Once the refund is issued, allow about 3 business days for the funds to arrive, depending on your bank.