RETURN, EXCHANGE & REFUND POLICY

Last Updated: August 27, 2026

At VELTRO, we want to provide our customers with a simple, transparent, and fair shopping experience.

This Return, Exchange & Refund Policy explains the conditions applicable to order cancellations and modifications, size exchanges, returns, defective or incorrect products, and refunds.

Nothing in this Policy is intended to limit any rights or remedies available to consumers under applicable U.S. federal or state law.

1. ORDER CANCELLATIONS OR MODIFICATIONS

At VELTRO, orders are processed quickly and are generally prepared for shipment within 12 hours.

If you wish to cancel or modify your order, please contact us as soon as possible at:

contact@veltrowomen.com

To help us process your request quickly, please use one of the following subject lines:

“Order Cancellation [Order Number]”

or

“Order Modification [Order Number]”

We will make every reasonable effort to process your request before the order is shipped. However, we cannot guarantee that a cancellation or modification will be possible once processing has begun.

Orders Already Shipped

Once an order has been handed over to the carrier, we can no longer guarantee that its contents, shipping address, or other details can be modified.

If your order has already shipped, please contact us to determine whether your purchase is eligible for a return, exchange, or other solution under this Policy.

2. INCORRECT OR INCOMPLETE SHIPPING ADDRESS

Customers are responsible for verifying that their shipping address is complete and accurate before submitting an order.

If you notice an error, please contact us immediately at:

contact@veltrowomen.com

We will make every reasonable effort to update the address before shipment.

Once an order has been shipped, we cannot guarantee that the shipping address can be changed or redirected by the carrier.

If an order cannot be delivered because the customer provided an incorrect or incomplete shipping address, we may wait until the package has been returned to us before determining whether a refund or reshipment is available.

Additional shipping charges may apply to reship the order where the delivery issue resulted from an incorrect or incomplete address provided by the customer.

3. SIZE EXCHANGES

You Received the Size You Ordered, but It Does Not Fit

If you ordered a particular size and received the correct size, but find that it is too large or too small, VELTRO may offer a complimentary product-retention size exchange, meaning you do not need to return the original product.

Because of the personal and hygienic nature of our products, we generally do not require the original product to be returned as part of this size-exchange program.

Reshipping Costs

If the size ordered by the customer was correctly delivered but does not fit, the shipping cost for sending the replacement size is the customer's responsibility.

The replacement product will be shipped after the applicable reshipping charge has been paid and is subject to product and size availability.

Example

You ordered a size M and received a size M, but after receiving it you determine that the size is too large or too small.

→ No return of the original product is required under our size-exchange program.

→ The customer pays the shipping cost for the replacement size.

→ The replacement size is shipped after the applicable shipping charge has been paid.

→ Exchanges are subject to availability.

To request a size exchange, contact us at:

contact@veltrowomen.com

Please provide:

• Your order number;

• The size you received;

• The replacement size you would like.

4. VELTRO SHIPPING OR FULFILLMENT ERRORS

If VELTRO sends you a size, color, or product different from what you ordered, please contact us so that we can review the situation.

If we confirm that the error was made by VELTRO:

• You will not be charged any replacement shipping fees;

• We generally will not require you to return the incorrectly shipped product under our replacement procedure;

• We will send the correct product at no additional cost, subject to availability.

We may request photographs of the product received, packaging, shipping label, or other reasonable information necessary to verify the fulfillment error.

5. DEFECTIVE OR NON-CONFORMING PRODUCTS

If you receive a product that is defective, damaged, or materially different from what you ordered, please contact us at:

contact@veltrowomen.com

Please describe the issue and, when helpful for identifying the problem, provide photographs of the product.

Depending on the circumstances, we may offer an appropriate remedy, which may include:

• A replacement product;

• A refund;

• A partial refund where appropriate; or

• Another remedy required by applicable law.

If the issue results from an error by VELTRO or a qualifying product defect, we will not charge you additional shipping fees for a replacement where required by this Policy or applicable law.

Nothing in this section limits any warranty or consumer rights that cannot lawfully be excluded under applicable U.S. federal or state law.

6. STANDARD RETURNS

Unless otherwise stated below, eligible products may be returned within 30 days of delivery.

To request a return, contact us at:

contact@veltrowomen.com

before sending the product.

To be eligible for a standard return, the product must generally:

• Be unused and unworn;

• Be in its original condition;

• Include its original packaging where applicable;

• Have all original tags attached, where applicable; and

• Meet the hygiene requirements described below.

Products that have been worn, used, washed, altered, damaged after delivery, or otherwise show signs of use may not be eligible for a return unless the product was defective or applicable law provides otherwise.

Return Shipping Costs

Unless the return results from an error by VELTRO, a defective product, or another situation in which VELTRO is legally responsible for the costs, return shipping costs are the customer's responsibility.

We recommend using a trackable shipping method.

Customers should retain their shipping receipt and tracking information until the return has been completed.

Do not send a return to our business address unless our customer support team specifically instructs you to do so.

Please contact us first to obtain the appropriate return instructions and return address.

7. HYGIENE-SENSITIVE PRODUCTS

Due to the personal and hygienic nature of certain products sold by VELTRO, including intimate apparel and underwear, additional return restrictions may apply.

For hygiene reasons, products that have been:

• Worn beyond what is reasonably necessary to inspect the product;

• Used;

• Washed;

• Soiled;

• Damaged after delivery; or

• Removed from sealed hygiene packaging, where applicable,

may not be eligible for a standard return or refund, except where the product is defective, incorrect, or where applicable law requires otherwise.

We strongly recommend checking the size, color, and condition of the product before removing any hygiene seal or wearing the product.

Our size-exchange program described in this Policy may remain available even when a standard return is not appropriate.

8. COMMERCIAL SIZE-EXCHANGE PROGRAM

In addition to our standard return policy, VELTRO offers a customer-friendly size-exchange solution that may allow customers to receive another size without returning the original product.

This program is intended for situations where:

• The customer selected the wrong size when placing the order;

• The customer received the size ordered, but it does not fit as expected; or

• The customer would like to try another size.

In these situations:

→ No return of the original product is generally required.

→ The customer is responsible only for the applicable shipping cost for the replacement.

→ The replacement size is shipped after payment of the applicable shipping charge.

→ Replacement products are subject to availability.

This commercial size-exchange program is separate from any rights customers may have regarding defective, damaged, incorrect, or otherwise non-conforming products.

9. WHEN VELTRO COVERS THE COST

When an issue results from an error by VELTRO, we will take reasonable steps to resolve the situation at no additional shipping cost to the customer.

This includes, where applicable:

• Incorrect size sent by VELTRO;

• Incorrect product sent;

• Incorrect color sent;

• Missing item;

• Product damaged upon arrival;

• Qualifying defective product.

Where a replacement shipment is appropriate, the customer will not be charged additional shipping fees.

We may request photographs, packaging information, shipping labels, or other reasonable information necessary to verify the issue before issuing a replacement or refund.

10. PRODUCTS DAMAGED UPON DELIVERY

We recommend inspecting your order as soon as possible after delivery.

If your product appears to have been damaged during shipping, please contact us promptly at:

contact@veltrowomen.com

Please provide:

• Your order number;

• A description of the issue;

• Photographs of the damaged product; and

• Photographs of the packaging, when available.

We will review your request and determine the appropriate solution based on the circumstances.

Prompt notification helps us investigate potential carrier or fulfillment issues, but nothing in this section limits rights available to you under applicable law.

11. REFUNDS

Once an eligible return has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will generally be issued to the original payment method used for the purchase.

Please allow your bank, credit card issuer, or payment provider additional time to process and post the refund after it has been issued by VELTRO.

Original shipping charges, expedited shipping charges, and return shipping costs are generally non-refundable unless:

• The return results from an error by VELTRO;

• The product is defective or incorrect;

• We expressly agree otherwise; or

• Applicable law requires reimbursement.

If you have not received an approved refund after a reasonable processing period, please contact us at:

contact@veltrowomen.com

12. NON-RETURNABLE ITEMS

The following items may not be eligible for a standard return:

• Products that have been worn or used;

• Products that have been washed;

• Products showing signs of wear, stains, odors, or damage caused after delivery;

• Products returned without required packaging or tags, where applicable;

• Products subject to hygiene restrictions after their hygiene protection or seal has been removed;

• Gift cards, where applicable;

• Other items expressly identified as final sale before purchase, where permitted by applicable law.

These exclusions do not apply where a product is defective, incorrect, or where applicable law provides the customer with rights that cannot be excluded.

13. RETURN PROCEDURE

For any cancellation, modification, size exchange, return, replacement, or refund request, please contact:

contact@veltrowomen.com

Please include your order number so that our customer support team can locate and process your request efficiently.

Where relevant, please also include photographs or a description of the issue.

Do not return any product without first contacting VELTRO and receiving return instructions.

The return address provided by our customer support team may differ from our registered business address.

Products returned without authorization or to an incorrect address may experience significant processing delays.

14. SUMMARY

15. CONTACT INFORMATION

For any questions regarding our Return, Exchange & Refund Policy, please contact:

VELTRO
30 N Gould St Ste R
Sheridan, WY 82801
United States

Email: contact@veltrowomen.com

Our customer support team will be happy to assist you.

The VELTRO Team