Shipping Policy

1. Shipping Areas

Garlixir ships to the United States, Canada, the United Kingdom and Australia.

For any other destination, please contact us before placing your order at the following address:
📧 contact@garlixir.com

2. Processing and Shipping Times

All orders are processed within 24 to 48 business hours (excluding weekends and public holidays).

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Average delivery times:

United States: 4 to 7 business days
United Kingdom & Canada: 5 to 10 business days
Australia: 7 to 12 business days

Delivery times may vary slightly during periods of high demand (sales, holidays, promotions, etc.).

3. Order Tracking

As soon as your order is shipped, a tracking link will be sent to you so you can follow your delivery in real time.

If you do not receive your tracking link within 3 days of placing your order, please contact us at:
📧 contact@garlixir.com

4. Shipping Costs

Standard shipping: Free on all orders

Express shipping (optional): Available upon request, price provided depending on the destination.

5. Delays and Delivery Issues

Although we work with reliable carriers, delays beyond our control may occur (customs, weather conditions, peak periods, etc.).

If your package is held or not delivered within the expected timeframe, contact us at:
📧 contact@garlixir.com

Our team will contact the carrier directly to resolve the situation.

6. Shipping Address

Please make sure to carefully check the accuracy of your shipping address before confirming your order.

Garlixir cannot be held responsible for non delivery due to incorrect or incomplete information provided by the customer.

7. Lost or Stolen Packages

If the carrier indicates that the package has been delivered but you have not received it, please:

check with your neighbors, concierge or local post office,
contact our customer support at:
📧 contact@garlixir.com

We will open an investigation with the carrier.
A solution (reshipment or refund) may be offered after official confirmation of the loss.

8. Damaged Product Upon Delivery

If your product arrives damaged, please contact us within 48 hours of delivery and include photos of the package and the product.

After verification, we will arrange a replacement or a refund according to your preference.

9. Partial Shipments

If your order contains multiple items, they may be shipped separately for logistical reasons.

In this case, each package will have its own tracking number.

10. Customer Support

For any questions regarding shipping or order tracking, our customer support is available at:
📧 contact@garlixir.com

Response time: 24 to 48 business hours.

11. Effective Date

This Shipping Policy is effective as soon as it is published on the website.
It may be modified at any time without prior notice.
The version in effect at the time of the order will apply.

Send us an email

You can reach us any time by email contact@veltrowomen.com

We answer every email within 24 hours, Monday through Friday.

Have a question? We've got answers

Can't find your answer? Email us at contact@veltrowomen.com

Shipping & returns

Your order ships within 24 to 48 hours. After that, allow 7 to 10 business days for delivery.
No — shipping is completely free on every order.
As soon as it ships, you'll get a tracking number by email. You can track your package any time on our tracking page: veltrowomen.com/apps/parcelpanel
Returns and exchanges are completely free. If there's any problem with your order, contact us at contact@veltrowomen.com and we'll take care of it.
There are no customs fees to expect on deliveries within the United States. The price you see is the final price, no surprises.
First check your package status on our tracking page. If it's still delayed, email us at contact@veltrowomen.com and we'll sort it out.

Ordering

Email us as soon as you can at contact@veltrowomen.com. If the order hasn't shipped yet, we'll cancel it and refund you.
Get in touch quickly at contact@veltrowomen.com with your order number. As long as the package hasn't shipped, we can update your address.
Check your spam folder first. If it's still not there, email us at contact@veltrowomen.com and we'll resend your confirmation.

Payment

We accept credit and debit cards, PayPal and Apple Pay — all secured at checkout.
Yes. A receipt is generated automatically and emailed to you once your order is confirmed.
Absolutely. All payments are processed through secure, encrypted systems. Your card details are never stored on our site.
Yes. Your personal information is handled confidentially and is never sold to third parties.
You're charged at the moment your order is confirmed.
All our prices are shown and charged in US dollars (USD).
Check your payment details and your card limit, then try again. You can also use another payment method (PayPal, Apple Pay). If the problem continues, contact us at contact@veltrowomen.com.

Service & guarantees

For any question, email us at contact@veltrowomen.com. We'll get back to you as quickly as we can.
Email us at contact@veltrowomen.com and describe the issue (with photos if you can). We'll find a solution quickly: exchange or refund.
You get a 30-day money-back guarantee. If you're not completely happy, contact us and we'll refund you. Once the refund is issued, allow about 3 business days for the funds to arrive, depending on your bank.