Shipping policy

SHIPPING POLICY

Order Processing Times

At VELTRO, we process orders as quickly as possible. Orders are generally prepared and shipped within 12 to 48 hours after your order has been confirmed, excluding weekends and U.S. public holidays.

Once your order has been shipped, you will receive a shipping confirmation email. A tracking number will also be provided when available.

Delivery Times

Once your order has been shipped, delivery generally takes 6 to 10 business days.

During high-volume periods, such as product launches, promotional events, Black Friday, Cyber Monday, or the holiday season, delivery may take slightly longer, up to 12 business days.

We always do our best to ensure your order reaches you as quickly as possible.

Delivery times are estimates and may vary depending on your delivery location, carrier operations, customs processing, and circumstances beyond our reasonable control.

Shipping Destinations

We currently ship exclusively within the United States.

Orders placed for delivery outside the United States are not currently accepted.

Certain U.S. territories, remote locations, Alaska, or Hawaii may experience longer delivery times depending on carrier availability.

Shipping Costs

Shipping costs, if applicable, are calculated automatically and displayed before you complete your order, based on your shipping address and the shipping method available for your destination.

Any applicable shipping charges will be clearly displayed at checkout before payment.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number, when available.

You can use this tracking information to follow the progress of your shipment.

If you cannot find your shipping confirmation email, please check your spam or junk folder.

For any questions regarding your order or tracking information, please contact us at contact@veltrowomen.com.

Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

VELTRO cannot be held responsible for delivery issues resulting from an incorrect or incomplete shipping address provided by the customer, to the fullest extent permitted by applicable law.

If you notice an error in your shipping address, please contact us as soon as possible at contact@veltrowomen.com.

We will make reasonable efforts to update your shipping information before your order is processed and shipped.

Once an order has been shipped, we cannot guarantee that the shipping address can be changed or redirected.

Unclaimed, Returned, or Undeliverable Packages

If a package cannot be delivered due to an incorrect or incomplete address, repeated unsuccessful delivery attempts, refusal of delivery, or failure to collect the package, it may be returned to the sender.

Once the returned package has been received, we may offer to reship the order.

Additional shipping charges may apply and may be the responsibility of the customer where permitted by applicable law.

Refunds or reshipments relating to returned or undeliverable packages will generally be processed only after the package has been returned and received, subject to our Refund Policy and applicable law.

Delivery Delays

Delivery times provided on our website are estimates and are not guaranteed unless expressly stated otherwise.

Delivery may occasionally be delayed due to circumstances beyond our reasonable control, including but not limited to:

  • Carrier disruptions or delays

  • Severe weather conditions

  • Peak shipping periods

  • Customs or import processing

  • Transportation disruptions

  • Incorrect or incomplete shipping information

  • Other logistical circumstances beyond our reasonable control

While VELTRO cannot guarantee carrier delivery times, we will make reasonable efforts to assist customers experiencing significant delivery delays.

If your package appears to be unusually delayed, please contact us at contact@veltrowomen.com. We may open an investigation with the relevant carrier to help determine the status and location of your shipment.

Lost Packages

If tracking information indicates that your package may have been lost in transit, please contact us at contact@veltrowomen.com.

We will review the shipment information and, where appropriate, contact the carrier to open an investigation.

Any replacement or refund will be handled in accordance with the circumstances of the shipment, our Refund Policy, and applicable law.

Packages Marked as Delivered

If your tracking information shows that your package has been delivered but you cannot locate it, please first:

  • Check around your property and mailbox.

  • Check with other members of your household.

  • Check with neighbors or building management where applicable.

  • Allow up to 24–48 hours, as some carriers may mark packages as delivered shortly before actual delivery.

If you still cannot locate your package after taking these steps, please contact us at contact@veltrowomen.com, and we will assist you in reviewing the shipment.

Questions?

If you have any questions regarding shipping, delivery, tracking, or your order, please contact our customer support team at:

contact@veltrowomen.com

VELTRO
30 N Gould St Ste R
Sheridan, WY 82801
United States