At Garlixir, we want every customer to be fully satisfied with their purchase. If for any reason you are not completely satisfied with your Garlixir product, we have implemented a simple, clear and transparent return policy.
Return Period
You have 30 days from the date you receive your order to request a refund. After this period, we unfortunately will no longer be able to accept returns.
Eligibility Conditions
To qualify for a refund, the product must:
be in good condition and not damaged, be returned in its original packaging, be accompanied by proof of purchase (order number or receipt).
⚠️ Important (hygiene products) For hygiene and safety reasons, any opened or used product cannot be refunded.
We reserve the right to refuse a refund if the product shows signs of use, excessive wear or improper handling.
Our team will reply within 48 business hours with the instructions to follow.
Once the product has been received and inspected, the refund will be issued within 5 to 10 business days using the same payment method as the original purchase.
Return shipping costs are the responsibility of the customer, except in the case of a defective or non-compliant product.
Full Refund Guarantee
If your experience does not meet your expectations, you can benefit from a full refund without any complex process, in accordance with the conditions above.
At Garlixir, your satisfaction and well-being are our top priority.
Contact
For any questions regarding returns or refunds, you can contact us at: 📧 contact@garlixir.com
Email us as soon as you can at contact@veltrowomen.com. If the order hasn't shipped yet, we'll cancel it and refund you.
Get in touch quickly at contact@veltrowomen.com with your order number. As long as the package hasn't shipped, we can update your address.
Check your spam folder first. If it's still not there, email us at contact@veltrowomen.com and we'll resend your confirmation.
Payment
We accept credit and debit cards, PayPal and Apple Pay — all secured at checkout.
Yes. A receipt is generated automatically and emailed to you once your order is confirmed.
Absolutely. All payments are processed through secure, encrypted systems. Your card details are never stored on our site.
Yes. Your personal information is handled confidentially and is never sold to third parties.
You're charged at the moment your order is confirmed.
All our prices are shown and charged in US dollars (USD).
Check your payment details and your card limit, then try again. You can also use another payment method (PayPal, Apple Pay). If the problem continues, contact us at contact@veltrowomen.com.
Service & guarantees
For any question, email us at contact@veltrowomen.com. We'll get back to you as quickly as we can.
Email us at contact@veltrowomen.com and describe the issue (with photos if you can). We'll find a solution quickly: exchange or refund.
You get a 30-day money-back guarantee. If you're not completely happy, contact us and we'll refund you. Once the refund is issued, allow about 3 business days for the funds to arrive, depending on your bank.
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